Cancellation Policy

At Eureka Clothing Company, we understand that customers may need to make changes or cancel an order shortly after placing it. Please review our cancellation policy below carefully.

Cancellation Window

You may cancel your order within 6 hours of placing it.

Cancellation Fee: $0 (Free cancellation within the eligible window)

After 6 hours, your order may already be processed or prepared for shipment, and cancellation may no longer be possible.

How to Cancel an Order

To request a cancellation, please contact us as soon as possible and include:

Your order number
The email address used at checkout

We will confirm whether your order is still eligible for cancellation.

Order Changes & Modifications (6-Hour Window)

You may request changes to your order within 6 hours of purchase, as long as the order has not entered processing.

Possible modifications include:

Updating shipping address
Changing item size or color (if available)
Adding or removing items
Correcting order details

Once the order has entered processing, we may not be able to make any changes.

After 6 Hours (Important)

After the 6-hour window, the following conditions apply:

Your order is considered locked for processing
Cancellations are no longer guaranteed
Modifications are no longer possible
If the order has already been shipped, it cannot be cancelled

If your order has already shipped, you may still be eligible for a return after delivery by following our Return & Refund Policy.

In special cases where cancellation is requested after 6 hours but before shipment, approval may be granted at our discretion, but this is not guaranteed.

Contact Us

If you need assistance with cancellation or order changes, please contact us:

Address: 31 Spring St, Eureka Springs, AR 72632, United States

Email: [email protected]

Phone: +1 713-557-3124