Shipping Policy

Thank you for shopping with Eureka Clothing Company. We are committed to providing fast, reliable shipping services across the United States. Please review our shipping policy below for full details regarding processing, delivery, and tracking.

Shipping Destination

We currently ship within the United States only. International shipping is not available at this time.

Shipping Fee

We offer a flat-rate shipping fee of:

  • $3.90 per order (United States)

Shipping costs are displayed at checkout before payment is completed.

Order Processing & Delivery Time

  • Order Processing Time: 1 business day
  • Transit Time: 4–5 business days
  • Estimated Delivery Time: 5–6 business days
  • Order Cut-Off Time: 6:00 PM Central Standard Time (CST), Monday through Saturday

Orders placed before the cut-off time are processed the same day. Orders placed after 6:00 PM CST, on Sundays, or on U.S. public holidays will be processed on the next business day.

Delivery times are estimates and may vary depending on carrier delays, weather conditions, holidays, or peak shipping periods.

Shipping Carriers

We partner with trusted carriers to ensure reliable delivery, including:

  • USPS
  • UPS
  • FedEx

The carrier used for your order is selected based on your delivery location and shipping efficiency.

Order Tracking

Once your order has shipped, you will receive a confirmation email with:

  • Tracking number
  • Carrier information
  • Tracking link (when available)

Please allow up to 24 hours for tracking updates to become active.

Shipping Issues & Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

If an address is incorrect or incomplete, delays or delivery failures may occur. In some cases, packages may be returned to us, and additional shipping fees may apply for reshipment.

If you notice an error in your shipping details, please contact us as soon as possible.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Carrier delays
  • High order volume
  • Holidays or peak seasons
  • Other unforeseen circumstances

We appreciate your understanding in such cases.

Lost, Missing, or Damaged Packages

If your order is lost, delayed beyond the estimated delivery time, or arrives damaged, please contact us immediately. We will coordinate with the carrier to investigate and assist in resolving the issue.

Failed Delivery Attempts

If delivery cannot be completed due to:

  • Incorrect address
  • Recipient unavailable
  • No safe delivery location

The carrier may attempt redelivery or return the package to us. Additional shipping fees may apply for reshipment.

Multiple Shipments

In some cases, orders may be shipped in multiple packages to improve delivery speed. If this occurs, you will receive separate tracking numbers for each shipment.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Address: 31 Spring St, Eureka Springs, AR 72632, United States

Email: [email protected]

Phone: +1 713-557-3124

Support Hours:
Monday – Saturday: 10:00 AM – 7:00 PM (CST)
Sunday: 11:00 AM – 6:00 PM (CST)