Return & Refund Policy

At Eureka Clothing Company, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may request a return, refund, or exchange under the terms outlined below.

Return Window

Customers may request a return within 30 days of receiving their order.

After 30 days, we are unable to accept any return requests.

Eligible Reasons for Return

We accept returns for the following reasons:

  • Change of mind (customer no longer wants the item)
  • Item received is defective or damaged

All return requests are subject to approval and inspection.

Return Conditions

To be eligible for a return, items must:

  • Be unused, unworn, and unwashed, showing no signs of wear
  • Be in original condition, with no stains, odors, or alterations
  • Include original packaging (if applicable)
  • Include all original tags still attached
  • Not show any signs of damage caused by the customer after delivery

Items that do not meet these conditions may not be eligible for return, and may be sent back to the customer at their own expense.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Free or promotional gift items
  • Sale or clearance items
  • Items that have been altered, modified, or damaged due to customer handling

Return Method

All approved returns must be sent back by mail.

In-person returns are not accepted.

Return Shipping Cost & Restocking Fee

  • Return shipping cost: Free
  • Restocking fee: None

We aim to keep the return process simple and customer-friendly.

Return Label

Return labels are not included in the original package.

Once your return request is approved, you must contact us to receive a return label and return instructions.

Return Process

  1. Contact our support team via email to request a return
  2. Provide your order number and reason for return
  3. Wait for approval and return instructions
  4. Receive return label and shipping details
  5. Ship the item back using the provided label
  6. Once received, we will inspect the item
  7. Refund or exchange will be processed after approval

Inspection Process

Once we receive your returned item, our team will inspect it to confirm that it meets the return conditions listed above. This process typically takes 2–3 business days from the date the item arrives at our facility.

  • If the item passes inspection, we will proceed with your refund or exchange as requested.
  • If the item does not meet the return conditions, we will contact you by email to explain the issue. In this case, we may offer to send the item back to you, and any related shipping cost will be the customer’s responsibility.

Exchanges

We accept exchanges for eligible items and follow the same process as returns.

  • Exchange requests must be submitted within the 30-day return window
  • Exchanges are subject to product availability

Exchange Shipping Policy

  • If the exchange is requested due to defective or damaged items, we will cover the shipping costs
  • If the exchange is requested due to change of mind (e.g., size, style, preference), the customer is responsible for the shipping cost of the replacement item

Refunds

Once your return is received and inspected:

  • Refunds will be processed within 5 business days
  • Refunds will be issued to your original payment method

Depending on your bank or payment provider, additional processing time may apply.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Address: 31 Spring St, Eureka Springs, AR 72632, United States

Email: [email protected]

Phone: +1 713-557-3124

Support Hours:
Monday – Saturday: 10:00 AM – 7:00 PM (CST)
Sunday: 11:00 AM – 6:00 PM (CST)